At ICICI Bank, we believe in providing the best of services to our customers. We provide our customers with easy access to information on our products and services.


If at any stage you feel that our service levels are not upto your expectations please feel free to contact us. You may please complete and submit the Grievance form in writing to Bahrain Branch, Call us or Email us.


We will get back to you, within five working days of the receipt of your grievance. The Bank will resolve/respond to your Grievance within 4 weeks of the written acknowledgment.


Click here to read our Grievance Redressal process.


In case you are not satisfied with the response of the bank, please contact the following officer:


Mr. Saransh Jain
Complaint officer
Phone No. 1757 6133


In case the resolution does not meet your expectation, you have the option of approaching the Central Bank at the address below:


Compliance Directorate
Central Bank of Bahrain
Kingdom of Bahrain


The copy of the Code of Best Practices is available on this website and may be obtained from the Branch Manager. It is also available on the site of the Central Bank of Bahrain.

ICICI Bank Limited's Bahrain Branch is Licensed and regulated as a conventional retail bank by the Central Bank of Bahrain, located at Manama Centre, Manama, P.O. Box-1494, Bahrain.