At ICICI Bank, we believe in providing the best of services to our customers. We provide our customers with easy access to information on our products and services.

If at any stage you feel that our service levels are not upto your expectations please feel free to contact us. You may please complete and submit the Grievance form in writing to Bahrain Branch, Call us or Email us.

We will get back to you, within five working days of the receipt of your grievance. The Bank will resolve/respond to your Grievance within 4 weeks of the written acknowledgment.

Click here to read our Grievance Redressal process.

In case you are not satisfied with the response of the bank, please contact the following officer:

Mr. Rahul Mehta
Complaint officer
Phone No. 1757 6133
E-mail- bahraincomplaints@icicibank.com

In case you are not satisfied with the response of the Complaint Officer, you may ask senior management contact details from complaint officer to further escalate your complaint.

If you do not receive a reply from the Bank within 4 weeks from the Customer Complaints Officer or you are not satisfied with the Bank’s final decision, you have the right to refer the case to the Central Bank of Bahrain (CBB) within 30 calendar days from the date of receiving the Bank’s letter. You can submit the case through the ‘Complaint Form’ on the CBB’s website www.cbb.gov.bh and
E-mail: complaint@cbb.gov.bh

Or

You have the option of approaching the Central Bank at the address below:

Consumer Protection Unit
Central Bank of Bahrain
Manama
Kingdom of Bahrain

The copy of the Code of Best Practices is available on the website and is also available on the site of the Central Bank of Bahrain.

ICICI Bank Limited's Bahrain Branch is Licensed and regulated as a conventional retail bank by the Central Bank of Bahrain, located at Manama Centre, Manama, P.O. Box-1494, Bahrain.